How to Set Up a Profile
So far you've created a Skill (pizza box) to deliver your materials in and assigned Operators (delivery person) to deliver it. Now you need to create a Profile to compile all your content. Think of a Profile as the pizza itself and the content as its ingredients.
The content that you will create for your program includes:
- Canned Chat Messages
- Pre-Chat, Operator and Exit Surveys
- Offline Survey
- System Messages (optional)
- Window Styles (optional)
When you create a Profile, you assign it to the Skills you want that Profile's content to be presented in. For example, when Montana Legal Services Association created a new Skill for its Eastern Montana LiveHelp Kiosk project, it assigned to that Skill the same Profile that it uses for its MontanaLawHelp LiveHelp Skill.
To learn about setting up a Profile, read LivePerson's overview.