LawHelp Support Portal
Welcome to the LawHelp3 Admin Manual and Support Portal! This contains a full admin manual, key resources for preparing and and administering your LawHelp site, as well as information on recent code updates and bug fixes.
Need further help? Contact the LH3 Help Desk!
Need help with admin function, have a suggestion for a new feature, or need to report an issue with your LH3 site? Email our LH3 Help Desk at firstname.lastname@example.org. Need more information on how to report a bug? Check it out here.
Need Help in a Hurry? Quick Start Guides are Here!
Need help in a hurry?
These are quick step by step guide that will help you quickly create content on your site.
Core Concepts of LawHelp
There are some unifying themes of your LawHelp site, content types and content organization are important to understand on a higher level, before we dive into the specifics of each.
Check out our "Nuts and Bolts" training to see a recording and presentation on the LawHelp Admin Dashboard. This was part of our 2014 LawHelp.org probono.net Training Series. You can also check out our video training on Accessing LH3's new administrative tools.
Anatomy of a LawHelp Site
How do users see and interact with your LawHelp site? What are common navigation paths, and what should you be on the look out for? This section will guide you through the user's experience of your LawHelp site.
Check out our "Nuts and Bolts" training to see a recording and presentation on the navigation flow of LawHelp. This was part of our 2014 LawHelp.org probono.net Training Series. You can also check out our video trainings Introduction to the new resource manager and Introduction to the new organization manager.
Parts of Your Site
From your admin dashboard you can create, edit and delete resources, organizations, topics, channels, tag types, regions, service types as well as other settings on your site. To access this part of your site, you must have administrative access. To request a access, please email email@example.com. Once you have your username and password, you can then click on the "Admin" link at the bottom of your site or go to your state sites' url /admin and log in.
Check out our "Nuts and Bolts" training to see a recording and presentation on the LawHelp content and labels below. This was part of our 2014 LawHelp.org probono.net Training Series. You can also check out Introduction to tagging, content pages and widgets
The following articles may be helpful to you as you create content and labels on your site.
Toolkits and Initiatives
Learn the ins and outs of the LawHelp Mobile platform, including how to set up, manage and market your LH3 a mobile site.
Learn how to integrate your LawHelp site with FrontLineSMS and provide text message updates to visitors who subscribe to particular subtopics.
Create a dynamic and targeted entry point to your LawHelp site focusing on a specific topic, geographic area or resource type. Learn how to set up, manage and market a mini portal.
Learn how to use Google Analytics site to understand your users, traffic flow and usage on your LawHelp site.
Learn how to use the advanced custom features LawHelp created for Universal Analytics (Google Analytics 2.0) in partnership with the Northwest Justice Project.
Discover uses for widgets, instructions on embedding widgets and specific information on LawHelp Interactive Widgets, External Widgets, Content Page Widgets as well as Sidebar and Homepage Widgets.
Gain a working knowledge of the LivePerson Administrator's Console, the means by which all content is developed and controlled for LiveHelp.
Pro Bono Net is committed to making content on our partner sites accessible to all residents, regardless of fluency in English. Learn about translation opportunities, access our translation bank and check out trainings on new technologies aimed at LEP communities.
Learn more about library-focused online access to justice resources, how librarians and other stakeholders can access and utilize those resources to better educate and assist their patrons with legal needs, and models for legal aid-library collaborations to connect people with legal information.
Thought of great enhancement, and want to let us know? Come across an issue with the site and need to report it?
To find the latest code releases, past releases or a list of LH3 known issues past code releases or a list of known issues on LH3, check out our LawHelp Administrator Blog. You can also catch up on project updates from LawHelp Coordinators calls in our Library
We also welcome all feedback at firstname.lastname@example.org! To make it easier, take a look at our check list of what to include in your support emails. It's not a definitive list, and certainly we respond to all emails you send us!
LawHelp Administrators Blog on WordPress
- Q3.1-2017 & Q3.2-2017 Release Notes (7/21/17 | 8/09/17)
- Q2.1 2017 Release Notes (4/26/17)
- Q1.2 Release Notes (3/6/17)
- Q1.1 Release Notes (1/13/17)
- Q4.2 2016 Release Notes (12/16/16)
- Setting up a LawHelp Classroom Record
- LawHelp Interview Walkthrough
- Q4.1 2016 Release Notes (11/2/16)
- Richard Zorza of “Access to Justice Blog” on the upcoming LSC/Microsoft/PBN RFP for Statewide A2J Portals
- Q3 2016 Release Notes (8/4/16)