Online intake and triage systems can help to guide litigants to the program or resource best suited to help, and offer new pathways to services for those in need. This session will highlight several new intake and triage models in the community and what we are learning, including lessons learned from developing and testing a diagnostic tool that helps predict the potential for successful self-representation. Panelists will also discuss resources for replication.

Presenters:

• Carol Garner, Law Access New Mexico, Albuquerque, NM
• Liz Keith, Pro Bono Net, San Francisco, CA
• Cheryl Nolan, Legal Services Corporation, Washington, DC
• Arika Sánchez, Law Access New Mexico, Albuquerque, NM
• Gordon Shaw, Community Legal Aid, Northampton, MA