Low-income communities needing legal help can be reached via mobile technology to social media such as Facebook, Twitter, Instagram, etc. This session will survey search engine and social media optimization strategies, demographic updates on low-income mobile access, and useful tools for identifying and supporting innovative technology strategies for legal services.

Presenters:

• Liz Keith, Pro Bono Net, San Francisco, CA
• Leah Margulies, LawHelpNY, New York, NY
• Michael L. Monahan, State Bar of Georgia Pro Bono Project, Atlanta, GA

Online intake and triage systems can help to guide litigants to the program or resource best suited to help, and offer new pathways to services for those in need. This session will highlight several new intake and triage models in the community and what we are learning, including lessons learned from developing and testing a diagnostic tool that helps predict the potential for successful self-representation. Panelists will also discuss resources for replication.

Presenters:

• Carol Garner, Law Access New Mexico, Albuquerque, NM
• Liz Keith, Pro Bono Net, San Francisco, CA
• Cheryl Nolan, Legal Services Corporation, Washington, DC
• Arika Sánchez, Law Access New Mexico, Albuquerque, NM
• Gordon Shaw, Community Legal Aid, Northampton, MA

Technology has played a critical role in disaster relief in the legal community, from mobilizing volunteers to providing critical information directly to the public. This session will discuss lessons learned from past disasters and several new technology initiatives to help respond to those in need with greater speed and efficacy.

Presenters:

• Saundra Brown, Lone Star Legal Aid, Houston, TX
• Adam Friedl, Pro Bono Net, New York, NY
• Liz Keith, Pro Bono Net, San Francisco, CA
• Leah Margulies, LawHelpNY, New York, NY

This session explores technology-enabled legal services delivery in two different settings: existing "brick and mortar" pro bono initiatives that add a technology component to expand their reach or efficiency; and new pro bono initiatives that take as their premise the use of technology as a central component of their model. In both cases, speakers discuss often-overlooked issues that are critical to success, including matching the right technology to the challenge and ensuring ease of use.

Presenters:

• Adam Friedl, Pro Bono Net, New York, NY
• Mary Kaczorek, Legal Services State Support, St. Paul, MN
• Stephanie Villinski, Illinois Legal Aid Online, Chicago, IL

As members of the legal community, we are constantly collecting data to report to funders, board members and the community. Through the use of modern tools we can condense data into more digestible forms. We will highlight methods to transform data into valuable metrics that can be used to tell a story. Panelists will provide a survey of tools to influence behavior of co-workers and funders while better serving clients.

Presenters: 

• IV Ashton, LegalServer, Chicago, IL
• Anna Hineline, Legal Assistance of Western New York, Geneva, NY
• Alexander Karsten, Pro Bono Net, San Francisco, CA
   

Presented at the Pro Bono Manager Nuts and Bolts pre-conference training.

This panel will explore the “why” and “how” of these language access issues, as well as specific tools you can use to make your site and content accessible to your users.

• Maria Mindlin, Transcend Translation, Davis, CA
• Danielle Rebar, Northwest Justice Project, Vancouver, WA
• LeeAnn Friedman, Northwest Justice Project, Vancouver, WA
• Alexander Karsten, Pro Bono Net, San Francisco, CA