An informal survey of the legal services community last year showed that almost 30 organizations were now using some type of online intake system to help screen and review eligible new cases. A few of those programs have now had systems in place for at least a year. What is our community learning about online intake? What are the data point we are using to measure success and make changes to these systems after they have been in place? How have intake staffing models changes over time? This 90-minute training discussed the formal, and anecdotal, data on how online intake is transforming our delivery of legal services.