LSNTAP Community Training Series - Online intake: The “whats” and the “whys” of online intake

  • Training

Date: Wednesday, August 20th, 2014
Time: 1 pm ET / 12pm CT / 11 am MT/ 10 am PT

This webinar will review online intake, what it is, how it fits in the delivery of legal services continuum, and share two models of how two different programs have implemented it. Our examples from WA and NH will cover how online intake overlaps with telephonic intake and in person intake and how these programs manage online intake to promote access to legal services. We will then discuss the nuts and bolts of what legal non-profits need to be aware of and know before they start an online intake from a technology point of view. We will wrap up with an example of how to use intake data to facilitate and support regional resource allocation and collaboration across agencies as a way to promote systemic regional advocacy and effective resource allocation. The training will be helpful for those considering online intake projects, or for groups already doing online intake who are looking for examples/ideas of how other groups are maximizing the potential of online intake and its fruits. Attendees are strongly encourages to review prior online intake presentations available at ( as background, but not required.



  • Bob Aubin, Paralegal and Self-Employed Developer
  • Breckie Hayes-Snow, Deputy Director, Legal Advice & Referral Center
  • Joan Kleinberg, Director of CLEAR/Private Bar Development, Northwest Justice Project
  • Ed Marks, Executive Director, New Mexico Legal Aid


  • Claudia Johnson, LawHelp Interactive, Program Manager, Pro Bono Net

Webinar Details
Register: The training will be held via, so no pre-registration is required.

Join the meeting:

Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.

By phone:
Join the meeting, click on the phone icon and select "Join by phone." Dial the number and then the conference ID when prompted.

By computer via internet:
Join the meeting, click the phone icon and select 'Join by internet'. Click "Connect."

For questions about these trainings, please contact Jillian Theil of Pro Bono Net at or (415) 400-8662, or Brian Rowe of Northwest Justice Project at or (206) 395-6094 or through chat.