Program Manager, Housing Justice Helpline - Manhattan Legal Aid Society
The Legal Aid Society’s Civil Practice is seeking a Program Manager to join the Housing Justice Helpline (HJH). The Housing Justice Helpline is a pilot expansion of the live answer helpline provided by the legal services community during the Covid pandemic and related closures. The Program Manager is on the front lines of assisting individuals and families to avoid eviction and preserve affordable housing.
The Program Manager will report to the Director of Intake and the Director of Helpline and will be responsible for managing intake and referrals, coordinating data collection and grant reporting, and mentoring and supervising Paralegals.
In conjunction with HJH management:
- Supervise and train paralegals, support staff, and non-attorney volunteers involved in the program
- Manage and coordinate intake procedures and policies
- Manage and coordinate internal/external referrals
- Compile and maintain records of project decisions and meeting notes
- Coordinate data collection and reporting, in coordination with the Grants and Contracts department
- Serve as liaison between Grants and Contracts department and HJH for data collection and reporting
- Identify and create opportunities for staff development
- Foster and encourage teamwork and communication
- Other duties as assigned
Please submit these documents as a single combined PDF when you apply via the LAS (Legal Aid Society) Recruitment Portal.
- Cover letter
TRAINING AND QUALIFICATIONS
- Bachelor’s degree with three years’ direct service or management experience, or master’s level or other advanced degree
- Prior management or team leadership experience strongly preferred
- Experience in advocating for tenants strongly preferred
- Demonstrated ability to gather data, compile information, keep accurate records, and conceptualize statistical reports
- Strong computer skills, proficiency in Microsoft Office, especially Microsoft Excel, and the ability to work with databases strongly preferred
- Excellent written, oral advocacy, and computer skills
- Excellent organizational skills
- Ability to work independently as well as collaboratively in a team
- Ability to coordinate and collaborate successfully with other groups and organizations
- Ability to manage relationships and effectively communicate with program staff, agency officials, grantors, and funders
- Experience working in a fast-paced environment
- Proficiency in Spanish preferred but not required
The posting reflects the range of potential salaries for the role. The specific salary offers will be dependent on candidate qualifications, including collectively bargained salary steps for unionized roles.
SALARY AND BENEFITS
The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Salaries for our unionized jobs are governed by our Collective Bargaining Agreement. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if, an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
COVID VACCINATION INFORMATION
The Legal Aid Society is taking precautions and implementing safety measures to help prevent the spread of COVID-19 and to comply with New York City's requirements concerning Covid-19. All members of the Legal Aid community have a shared responsibility to support and comply with policies and protocols to protect the health and safety of our community. Learn more about our COVID-19 policy by visiting our website.
HOW TO APPLY:
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. For technical difficulties or questions regarding this posting, please email firstname.lastname@example.org .
As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
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