Why You Should Attend
Generative AI continues to evolve at a rapid pace, offering new opportunities—and new risks—for civil legal aid, pro bono programs, and other justice-focused organizations. Six months after our first session — August 2025's AI in Legal Services: Strategies for Responsible Adoption and Effective Implementation — this follow-up program will take a fresh look at what has changed, what is actually working in the field, and where the most promising developments are emerging.

The session will explore the potential of AI to enhance intake and triage, the rise of agentic AI systems that can automate internal operations and support direct assistance, and the importance of rigorous testing and continuing evaluation to ensure AI tools produce accurate, meaningful and fair results. Faculty will also examine how AI is influencing the daily practice of poverty law—clarifying what is hype, what is real, and what is on the horizon.

What You Will Learn
The discussion will include:

• Current landscape and new developments since 2025 (10 minutes)
• Voice AI for intake and navigation: opportunities and limitations (10 minutes)
• Agentic AI for operations and client-facing support (10 minutes)
• What’s real vs. what’s hype in AI’s impact on poverty law practice (10 minutes)
• Testing, evaluation, and safeguards needed for responsible deployment (10 minutes)
• Q&A and discussion of future directions for legal aid and pro bono programs (10 minutes)

Who Should Attend
Attorneys and professionals interested in how emerging AI tools can enhance civil legal services and improve access to justice