In July 2008, Mayor Bloomberg signed Executive Order 120, creating a centralized language access policy for New York City and mandating that all City agencies that provide direct public services ensure meaningful access to their services. This is a first-time effort by the City of New York to ensure language access throughout all city agencies. Approximately 1.8 million New Yorkers are classified as limited English proficient (LEP) - making up almost 25% of the City's population.

The Executive Order mandates that each agency create a language access implementation plan by January 1, 2009. The Customer Service Group, in coordination with the Mayor's Office of Immigrant Affairs, is leading the charge to implement the Executive Order by providing technical assistance to individual agencies and overseeing agency compliance to the Executive Order mandates.

Below is a list of each agency's language access plan.

• Mayor's Office to Combat Domestic Violence, http://home2.nyc.gov/html/ops/downloads/pdf/language_access_plans/lap_ocdv.pdf
• Taxi and Limousine Commission, http://home2.nyc.gov/html/tlc/downloads/pdf/lap_tlc.pdf
• Department of Parks and Recreation, http://www.nycgovparks.org/sub_about/lap_dpr.pdf
• Landmarks Preservation Commission, http://home2.nyc.gov/html/ops/downloads/pdf/language_access_plans/lap_lpc.pdf
• Department of Probation, http://home2.nyc.gov/html/prob/downloads/pdf/lap_dop.pdf
• Mayor's Office of Film, Theatre, and Broadcasting, http://home2.nyc.gov/html/film/downloads/pdf/lap_moftb.pdf
• Law Department, http://home2.nyc.gov/html/ops/downloads/pdf/language_access_plans/lap_law.pdf
• Department of Youth and Community Development, http://home2.nyc.gov/html/ops/downloads/pdf/language_access_plans/lap_law.pdf
• Department of Buildings, http://home2.nyc.gov/html/dob/downloads/pdf/lap_dob.pdf