"South Australia is big—and empty. With almost 1.7 million residents (the vast majority in its capital city of Adelaide) spread over 379,725 square miles, the state's size makes it hard for the 40 attorneys at the Legal Services Commission of South Australia to be everywhere. Some residents are 800 miles from one of the public legal aid organization's seven brick-and-mortar offices.

To provide services throughout South Australia, the commission knew it had to do something different. So last October the agency joined a growing number of legal service providers around the globe by launching a live webchat platform called Legal Chat..."

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