Legal Aid Of North Carolina, Central Intake Unit/Helpline

Legal Aid of North Carolina, Central Intake Unit/Helpline, is a central office that screens and interviews persons who are calling LANC by telephone and seeking legal assistance.  The CIU provides advice and brief service to eligible clients and also refers clients to local office for additional legal services.

The Central Intake Unit also manages the Lawyer on the Line Project in partnership with the North Carolina Bar Association.  Lawyer on the Line provides a straightforward avenue for attorneys to provide basic legal advice and service to those in need.  Lawyer on the Line attorneys volunteer to commit from one to four hours each month to assist Legal Aid-eligible clients by providing brief advice by phone in one or more selected areas of practice.  To register for Lawyer on the Line, visit the NC Bar Association's website.


  • State(s) of Volunteer Opportunity: North Carolina
  • Area of law: Civil Rights, Consumer, Disability, Education, Elder Law, Employment, Family & Juvenile, Foreclosure, Health, Homeless, Housing, Life Planning, Public Benefits, Veterans
  • Populations Served: Low Income
  • Opportunities For: Law Students, Lawyers, Paralegals
  • Hours for Pro Bono Opportunities: Flexible
  • Malpractice insurance is provided for volunteers: Yes
  • Training Provided: Yes
  • Training Required: No
  • CLE credit for trainings: Yes
  • CLE credit for pro bono: No
  • Mentoring or supervision offered: Yes
  • Volunteer lawyers need to meet a caseload or hours requirement: No
  • Types of projects in need of Pro Bono help: Client counseling (e.g., brief advice), Client intake and screening, Hotline staffing, Litigation: Support (e.g., discovery), Litigation: Trial/Direct Representation, Mentor volunteer lawyers or law students, Prepare legal education materials
  • Long Distance Opportunities: Conduct Research, Draft or Translate Legal Documents, Mentor Volunteer Lawyers
  • Other Long Distance Opportunities: Client Counseling (e.g., brief advice)
  • Volunteers may participate long-distance: Yes
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