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Pro Bono Net

Lawyers serving the public good.

LiveHelp Statistics Collection Model Spreadsheet

  • Organization: Pro Bono Net
  • Author: Liz Keith at
  • Date Created: Sunday, November 02, 2008
  • Submitted: Sunday, November 02, 2008
  • Attachment(s): XLS

Excel Spreadsheet for tracking the monthly statistics generated by LivePerson. Tracks LiveHelp usage, help by subject area, and survey results. Includes pre-populated totals and averages, as well as graphs of the data entered. Click XLS to download the file, click HTM to see what the worksheet looks like when filled out with sample statistics.


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Yoana Rodriguez is a lawyer from Guatemala whose main interest lies with human rights, specifically with indigenous communities and women’s rights. Rodriguez volunteers regularly at The Advocates for Human Rights on their National Asylum Help Line, or Linea de Ayuda Nacional de Asilo. LEARN MORE

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