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Pro Bono Net

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LiveHelp Statistics Collection Model Spreadsheet

  • Organization: Pro Bono Net
  • Author: Liz Keith at lkeith@probono.net
  • Creation Date: Sunday, November 02, 2008
  • Submitted: Sunday, November 02, 2008
  • Attachment(s): XLS

Excel Spreadsheet for tracking the monthly statistics generated by LivePerson. Tracks LiveHelp usage, help by subject area, and survey results. Includes pre-populated totals and averages, as well as graphs of the data entered. Click XLS to download the file, click HTM to see what the worksheet looks like when filled out with sample statistics.

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Margaret "Peggy" Wojkowski is the Co-Supervising Manager at the Self-Help Web Center at the Cook Country Circuit Court in Illinois. LEARN MORE

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