LawHelp Program Coordinator
 

Position Overview

Key Responsibilities

• Help to define and oversee the product road map for the LawHelp.org platform.
• Lead weekly meetings with the technology team to review, analyze and prioritize technical issues, and provide programmatic guidance on new functionality.
• Conduct requirements-gathering and assist with creation of requirements documentation for new features, as needed.
• Participate in review of LawHelp platform to promote innovation to better serve the LawHelp community.
• Analyze prospective workflows through the lens of portability and usability, and support PBN to leverage tools and processes across the organization.
• Support Pro Bono Net's engagement with two pilot states participating in a ground-breaking Statewide Legal Portal initiative, in conjunction with Legal Services Corporation and Microsoft.

• Support the planning, maintenance and expansion of LawHelp.org websites with field partners.
• Lead regular meetings with partners and facilitate bi-monthly calls of the LawHelp.org partner network.
• Provide regular technical assistance and training to partner organizations on LawHelp.org platform administration.
• Provide consulting to partners on content, outreach, collaboration and evaluation strategies.
• Identify project expansion opportunities and work with partners to grow their projects.
• Liaise with other PBN program staff to facilitate awareness and adoption of related technology innovations, including LawHelp Interactive.

• Serve as project manager for LawHelp-related grants and manage project-level budgets.
• Contribute to fundraising activities, including assisting with grant proposal development, tracking and reporting.
• Maintain documentation for LawHelp.org administrators and develop new resources to facilitate adoption of best practices and new features.
• Collaborate with other PBN program staff to design and deliver in-person and webinar trainings for partners and the community at large on LawHelp.org and the transformative role of technology in legal services delivery.
• Maintain reporting systems to document work with each state in an efficient and effective manner.
• Participate in network and industry listservs and other forums to share best practices and support network-building.

Candidate Qualifications

• Undergraduate degree or equivalent experience required; JD or advanced degree in a related knowledge field preferred.
• At least two years experience in technology projects, ideally legal services related.
• A high level of comfort with technology and related problem-solving skills.
• Interest in and ability to work with branch logic software, reporting and analysis programs preferred.
• Demonstrated ability to lead projects, work well with people, and foster collaboration.
• Confident and skilled communicator (written and verbal) particularly the ability to make technology understandable to people without a technical background.
• Detail oriented and highly organized, with ability to multitask, establish priorities and achieve results.
• Strong self-motivation and initiative required, with ability to thrive and be resourceful in a dynamic environment with new challenges to solve.
• Ability to work well with others and coordinate team projects involving on-site and remote collaborators.
• Willingness and ability to travel several times a year.
• Experience working with public interest legal, pro bono or access to justice organizations preferred.

Location and Benefits

Application Instructions