LSNTAP Community Training Series - Process Mapping for Civil Legal Services: Small Investments with a Big Impact!

Wednesday August 26

  • By: LSNTAP, Pro Bono Net
  • Time: 10:00 AM - 11:30 AM
  • Time Zone: Pacific Time (US & Canada)
  • Location:
    Webinar, United States
  • Contact:
    Brian Rowe
    (206) 395-6094
  • Website:
  • Source: Misc National Sites > Statewide Website Support

Date: Wednesday, August 26th, 2015
Time: 1 pm ET / 12pm CT / 11 am MT/ 10 am PT

In a landscape of declining budgets and increasingly need, sometimes small innovations can have a big impact. Process improvement and workflow mapping are ways to identify existing inefficiencies or missed opportunities, and solve issues in innovative and holistic ways. From internal processes to service delivery to volunteer management, this webinar will highlight approaches and techniques to help identify, automate and simplify routine activities and reduce complexity. We will explore three examples from the community and hear an overview of how process mapping can improve organizational performance and outcomes.


  • Matthew Burnett, Immigration Advocates Network
  • Adam Heintz, Legal Services NYC 
  • Susan Zielke, Land of Lincoln Legal Assistance Foundation

Webinar Details

Register: The training will be held via, so no pre-registration is required.

Join the meeting:

Join the audio conference:
No matter how you join the conference, everyone will be on the same audio call.

By phone:
Join the meeting, click on the phone icon and select "Join by phone." Dial the number and then the conference ID when prompted.

By computer via internet:
Join the meeting, click the phone icon and select 'Join by internet'. Click "Connect."

For questions about these trainings, please contact Jillian Theil of Pro Bono Net at or (415) 400-8662, or Brian Rowe of Northwest Justice Project at or (206) 395-6094 or through chat.