Free Webinar: Helping Difficult Clients

When:
Wednesday, January 20, 1:00 p.m. - 2:30 p.m. CST

About:
Difficult clients challenge advocates with four common behavior traits; aggressiveness, anger, talkativeness, and silence. This workshop offers tips for identifying each behavior and strategies for helping even the most challenging of clients. The session also offers a proven strategy for helping unhappy clients and tips on maintaining your health and sanity while helping difficult clients.

David Godfrey, Senior Attorney at the American Bar Association Commission on Law and Aging is the presenter. David is responsible for the work of the Commission on Law and Aging in the National Legal Resource Center Prior to joining the staff of the Commission on Law and Aging David worked for over 9 years in a senior focused legal aid program. David draws on over 28 years of client and customer service experience in creating this workshop.

Sponsorship for this Webinar is provided by the National Consumer Law Center, American Bar Association Commission on Law and Aging, and a grant from the Administration on Aging. This webinar is in a series of webinars for the National Elder Rights Training Project.

Click here to register online for this webinar.