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City Bar Justice Center Legal Hotline Statistics

Monday, October 24, 2011

  • Organization: City Bar Justice Center

During the past year (9/1/2010-9/30/2011) the City Bar Justice Center's Legal Hotline has received over 20,000 calls.

The Hotline strives to help low income NYC residents with simple legal advice, information and referrals on civil issues, such as landlord and tenant housing cases, family, matrimonial, consumer and bankruptcy law questions. It is the largest free general civil legal hotline in New York City. When possible, the Hotline provides brief services to callers, such as providing self help materials.

During the last year the hotline has assisted approximately 1500 callers with brief services.

Since the economic downturn, the Hotline has received an increased number of calls concerning consumer debt issues, specifically from callers being sued on consumer credit debt in civil court and seeking information and help with bankruptcy.

These types of calls make up over 30% of individuals who call us. The other main issues we receive calls about are family/matrimonial matters (about 20%) and landlord tenant cases (20%)

The need for legal assistance for our low income clients not only continues, but continues to increase.

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