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Pro Bono Net

Lawyers serving the public good.

LiveHelp Statistics Collection Model Spreadsheet

  • Organization: Pro Bono Net
  • Author: Liz Keith at
  • Creation Date: Sunday, November 02, 2008
  • Submitted: Sunday, November 02, 2008
  • Attachment(s): XLS

Excel Spreadsheet for tracking the monthly statistics generated by LivePerson. Tracks LiveHelp usage, help by subject area, and survey results. Includes pre-populated totals and averages, as well as graphs of the data entered. Click XLS to download the file, click HTM to see what the worksheet looks like when filled out with sample statistics.


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James Mason is an associate attorney in Dorsey & Whitney LLP's Minneapolis office. He volunteers with Volunteer Lawyers Network (VLN) in its criminal expungement workshop. At the workshops, volunteer attorneys like James help people complete the lengthy and detailed court pleadings required for expungement using the HotDocs assembly tool hosted on READ MORE

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