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For Immediate Release

CONTACTS
Pro Bono Net: Pam Weisz
212-760-2554 x485 | pweisz@probono.net



Intelliteach Partners with Pro Bono Net to Support Public Interest Legal Community

New York (November 1, 2011) – Pro Bono Net, a nonprofit leader in innovative programs that increase access to justice, today announced that Intelliteach, the only dedicated law firm-specific outsourced service desk company, has joined its sponsorship program. Intelliteach is the global leader in 24-hour service desk support for legal professionals.

Pro Bono Net’s flagship site, www.probono.net, helps thousands of attorneys nationwide connect with legal aid organizations in their communities, find opportunities for meaningful pro bono work and obtain the training and support they need to be more effective advocates for their clients.

As part of its sponsorship, Intelliteach will provide support services for Pro Bono Manager, a customized, hosted web application developed by Pro Bono Net that helps law firms meet the challenge of managing a robust pro bono program. Specifically, Intelliteach will be providing 24/7 support including after-hours services.

“We are excited to partner with Intelliteach,” said Adam Licht, Pro Bono Net’s Director of Product Management. “Intelliteach’s support will enable us to upgrade our product offering by expanding customer support for Pro Bono Manager. In addition, we look forward to acquiring customer support best practices though working with Intelliteach.”

“We fully support Pro Bono Net’s mission to leverage technology to increase public access to justice and are proud to be working hand-in-hand,” said Lance Waagner, President and CEO of Intelliteach. ”Adding afterhours support to Pro Bono Manager will hopefully give anyone needing technical help, no matter what time or day, the confidence they need to take full advantage of the available Pro Bono Net technologies.”

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About Pro Bono Net

Pro Bono Net is a national nonprofit organization dedicated to increasing access to justice through innovative uses of technology and increased volunteer lawyer participation. Pro Bono Net uses innovative web-based platforms—www.probono.net, www.lawhelp.org and www.lawhelpinteractive.org —to recruit and support volunteer lawyers and provide direct information and tools for self representation to low-income communities. Pro Bono Net has also developed Pro Bono Manager, pro bono practice management software that helps AmLaw 200 law firms increase pro bono participation, manage pro bono caseloads more efficiently and raise internal and external awareness of pro bono efforts. For more information, please visit www.probono.net.

About Intelliteach

Intelliteach is a legal-specific service desk company that currently supports over 100,000 law firm users in 50 countries spanning 1,250 locations including more than 30% of the Am Law 200. The Atlanta-based company first started serving the legal community in 1999 and is fully staffed to handle all legal software support questions, as well as first-level networking issues. Intelliteach offers need-based support options including Complete Service Desk Outsourcing (live user support 24/7/365); After-Hours Support (extends the internal law firm service desk with additional coverage at night and on weekends); and Overflow Support (provides call assistance on an as-needed basis.). Intelliteach opened a dedicated London/UK office in December 2009.


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