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Representing the Pro Bono Client: Consumer Law Basics

Friday July 26

  • By: Practising Law Institute
  • Time: 9:00 AM - 12:30 PM
  • Time Zone: Pacific Time (US & Canada)
  • CLE Credit
  • Location:
    PLI San Francisco Conference Center & Via Live Webcast
    685 Market Street, Suite 100
    San Francisco, CA
  • Contact:
    Practising Law Institute
  • Website:
  • Source: California

Representing the Pro Bono Client: Consumer Law Basics

July 26, 2013
9:00 a.m. - 12:30 p.m.
PLI San Francisco Conference Center & Via Live Webcast

To Register Visit the PLI Website.

Why You Should Attend
Volunteer lawyers are needed to help the many low income clients facing a wide assortment of consumer law matters who are unrepresented. Attend this program to learn the basics of consumer law so that you can competently represent a client in need and learn new advocacy skills.

What You Will Learn:
• Overview of consumer law
• FDCPA/Consumer collection defense
• Auto fraud
• Fair Credit Reporting Act

Who Should Attend
Attorneys who want to volunteer to help low income clients with consumer related issues and legal services advocates who want to enhance their skills in consumer litigation matters would benefit from attending this program.

Program Schedule

Program Overview and Introductions
Synopsis of the applicable consumer protection statues in assisting financially distressed individuals and families.
Robert W. Murphy

Overview of State and Federal Restraints on Debt Collection
Speaker will provide a comprehensive review of the Fair Debt Collection Practices Act (FDCPA) and state statutory authority, including:
• Scope of the FDCPA - what is a "consumer debt" and who is a "debt collector" under the FDCPA
• Mandated consumer disclosures under the FDCPA
• Prohibited practices under the FDCPA
• Investigating and preparing an FDCPA case
• Remedies under the FDCPA, including class action claims
Brian L. Bromberg

Introduction to Fair Credit Reporting Act
The presentation will provide an overview of the Fair Credit Reporting Act (FCRA), including:
• Scope of the FCRA - what is a "consumer report" and what is a "consumer reporting agency"
• Common FCRA disputes, including inaccuracy and impermissible access claims
• How to dispute inaccurate and obsolete credit information through the "re-investigation" process
• Investigating and preparing a FCRA claim
• Remedies under the FCRA for willful and negligent violations
Amy L. Wells

Networking Break

A Primer on Automobile Fraud
The topic will cover the basic concepts of the representation of consumers who may have been the victim of automobile dealership fraud/misconduct, including:
• Review of dealer terminology and practices
• Common auto dealer sales and financing scams
• Use of Truth-in-Lending Act and state consumer finance laws to address dealer misconduct
• Overview of federal and state odometer acts
• Litigating wrongful repossessions
Robert W. Murphy



Thanks to PBN Sponsors:

Pro Bono and legal aid attorney resources - Pro Bono Net

Volunteer Profile

Learn about Christopher Mendez, a former Marine and a volunteer in the Microenterprise Project at Volunteers of Legal Service NY.  Our feature speaks of his pro bono journey through NY's 50 hour pro bono requirement, and an insight into the important work of his client, Community Health Worker Connections in the South Bronx. READ MORE

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